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| Pre-recorded "spam" - where to complain? |
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| message from Mary Pegg on 27 Jun 2005 |
where do I complain about a UK company making pre-recorded
spam calls of the "press 1 now" variety?
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| Jet Morgan replied to Mary Pegg on 28 Jun 2005 |
You don't. Complaining to the official bodies is a waste
of time. You need to get a more up-to-date telephone answering
policy, which means more automation to handle and reject
incoming calls. ACR / TAM / CTR.
The days of picking up a ringing telephone in the sure
knowledge that it's a friend or someone to whom you
want to talk are well over.
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| Mary Pegg replied to Jet Morgan on 28 Jun 2005 |
No, I do.
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| Mary Pegg replied to Silent Calls Victim on 28 Jun 2005 |
Thanks.
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| R. Mark Clayton replied to Mary Pegg on 28 Jun 2005 |
Just press 1 and go for lunch...
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| pete replied to Mary Pegg on 27 Jun 2005 |
Been done to death.
Read previous posts on this subject.
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| Silent Calls Victim replied to Mary Pegg on 28 Jun 2005 |
Thanks to Stuart for helping with my education.
After discovering that he had probably not been suffering nuisance from
the Union of Black Episcopalians or the University of Central England,
I now know that I can congratulate him for having gained valuable
experience in achieving some success with the enforcement of opt-out
lists for electronic communications.
I regret that this is outside the scope of my own activities, however I
suspect that this enforcement did not properly address the systemic
failure behind the nuisance caused to him.
I do not want to get too deep in philosophy and law, however I believe
that Ofcom is getting into a state of some confusion about its
principal duties [Communications Act 2003 3(1)]. One of these requires
it work closely with industry to deliver a competiive market for the
benefit of consumers. The other requires it simply to further the
interests of citizens. I see no problem with this, so long as the
difference between the two is recognised and any conflicts dealt with
properly. I have not fully explored this, however Ofcom has adopted the
term "citizen-consumer" and suggests that there is no real difference -
WALOC!
Many thanks to Stuart for correcting the link. I am very new to forums
and will make every effort to GUTS :~/
David
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| Silent Calls Victim replied to Mary Pegg on 29 Jun 2005 |
Thanks again to Stuart for correcting me on the process for regulation
of Unsolicited Bulk Email and Unsolicited Commercial Email.
He may wear his T-shirt with pride.
It is my problem that I have to Get Up To Speed with some of this. I
was not familiar with the acronyms "UCE" and "UBE" and my Googling
presented some alternative uses which I was able to reject. Please bear
with me, I am doing my best, but have not been unable to decipher "?!?"
yet.
David
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| Silent Calls Victim replied to Mary Pegg on 28 Jun 2005 |
I have sympathy with all of the views about nuisance telephone calls
expressed above.
It is quite natural to despair of the regulators and accept that we
much each look out for ourselves, venting our frustration on the
perpetrators and expressing annoyance at those who have not yet gained
a full understanding of this very complex area.
I do not however completely share these views.
I believe that we can retain our individuality, but act together
through public bodies where there is a clear interest that we all share
as citizens. Where regulators have been given powers to act against
nuisance, we must ensure they know we expect them to be used against
the perpetrators. Action should be taken for the benefit of everyone,
not just those individuals who complain.
I am making some progress with Ofcom, the Office of the Information
Commissioner needs to be put under similar pressure.
For information on Stopping Silent Calls (and other related things) you
can visit http://www.users.waitrose.com/=AD~silentcalls/.
David
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| Stuart Millington replied to Silent Calls Victim on 29 Jun 2005 |
BTDTGTTS I used to report all (traceable) UCE/UBE and spam SMS - with
some results. I'm now at the point where there is so much of it that I
don't have a few hours a day to keep up with it and only report the
persistent stuff :-(
Agreed. Last time I heard, they were going to give people using old
UCE/UBE lists "some time" to "adjust" to the new laws. Any idea if
they have bothered to do anything since?
404... ITYM http://www.users.waitrose.com/~silentcalls/
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| Stuart Millington replied to Stuart Millington on 29 Jun 2005 |
Commercial/marketing SMS and e-mail to personal addresses is opt-in,
not opt-out, and complaints about unsolicited commercial/marketing SMS
do seem to be acted on.
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| Alex Monro replied to Stuart Millington on 29 Jun 2005 |
Unsolicited Commercial Email
Unsolicited Bulk Email
I also have an ongoing complaint with the Information Commissioner
Regarding Unsolicited Commercial SMS from Celltalk, trading as
Update Now or Mobile Update. The matter seems to be moving forward
slowly, but they keep writing to me to tell me how inundated with
complaints they are.
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| Stuart Millington replied to Mary Pegg on 28 Jun 2005 |
Strangely, I got the first one I've ever had at work today. I couldn't
be bothered so just hung up. Although, I am getting about 2-3
international calls at home every day, on the few times I answer, it's
just silence. One day I'll do something about it.
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Archived message: Pre-recorded "spam" - where to complain? (Telecom - BT, Dialup, Headsets etc.)
