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| T-Mobile network diverts etc.... |
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| message from Proteus on 25 Jun 2005 |
OK, so after another pointless few hours talking to the ****wits at T-Mobile
Customer Service (HA!!!) They have now decided that it must be my 6310i that
is preventing me from setting divert on busy etc. Even though I explained
that the 6310i is fine and works perfectly with an O2 sim in it, they still
insist that it's the phone that's at fault.
I don't suppose by any lucky chance there is a T-Mobile switch engineer or
Nokia engineer on the group who could answer some questions about how the
network allows or denies features to handsets?
For e.g. I believe that when a handset is switched on and finds it's
network, it will then configure itself as to which features are supported or
not. With a feature like 'cell info display' (which is available on
Vodafone, but not on T-Mobile), the handset will give the option to switch
'cell info display' on or off, if it has a Vodafone sim, but won't if it has
a T-Mobile sim. Presumably, the same is true of the various divert options.
The ****wits are telling me that the only way I can enable or clear diverts
is to call them and they will enable the divert for me. Surely this cannot
be the only way to enable diverts!!
Please tell me I'm not going bananas here!!
Cheers all...
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| E replied to Proteus on 26 Jun 2005 |
"Proteus" <@hotmail.com> has written
Hi Proteus, Hope I can be of some help to you
Firstly, The T-Mobile network allows 2 call divert options: unconditional,
for diverting all calls, and conditional for diverting unanswered calls.
The conditional divert applies when the call is unanswered, the user is
busy or when unavailable. If you have a Pay As You Go sim then you can
only divert to voicemail; but if you are a contract customer you have the
option of diverting to another UK number
On your second point, if you call T-Mobile and ask one of their advisors
to remove Default Call Forwarding from your account, this will allow you
full control over your diverts. If you wish to remove your voicemail
temporarily, eg, when going abroad, all you have to do is cancel your
conditional divert (do not use "cancel all diverts"). When you come back
into the UK you just reset the conditional divert.
E
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| Proteus replied to E on 27 Jun 2005 |
Thanks for everyone's input here.
The fact remains that although I have asked for all default diverts to be
removed, whatever I set or cancel from my handset has no effect, whether
using the menu options on the phone, or GSM codes. Calls still end up at my
voicemail!
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| Rialto replied to Proteus on 27 Jun 2005 |
If you have set up web access to your account, you can look at the services
attached to your phone, to check
that the call centre staff are telling the truth.
The service "default call forward" should be off.
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| Rialto replied to Proteus on 26 Jun 2005 |
Ring them and ask them to cancel "default call forward to voicemail". After
doing this,
you should be able to turn on and off diverts from your handset menu. The
operator
will probably tell you that only they can turn back on voicemail, but that's
wrong.
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| Dexter replied to Rialto on 26 Jun 2005 |
I have just completed 18months with T-mobile and have just taken out
another 18 month contract with them I have had nothing but help from
customer service and would recommend the service to anyone .
Mind you I do not piss around with poxy voice mail or text messaging
or wap services I use a phone for what it was invented to be used for
"speaking to people".
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| marcus replied to Proteus on 25 Jun 2005 |
Try using these codes instead of the divert feature on the phone:
All (Unconditional)
Set: **21*destination number#[SEND]
Cancel: ##21#[SEND]
Query: *#21#[SEND]
No Answer
Set: **61*destination number*dd#[SEND]
Cancel: ##61#[SEND]
Query: *#61#[SEND]
(where dd is the delay in seconds: max 30 seconds, in 5 second increments)
Unreachable
Set: **62*destination number#[SEND]
Cancel: #62#[SEND]
Query: *#62#[SEND]
Busy
Set: **67*destination number#[SEND]
Cancel: ##67#[SEND]
Query: *#67#[SEND]
Cancel All Diverts ##002#[SEND]
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| Jon replied to Proteus on 27 Jun 2005 |
If you want to control the divert to voicemail then T-Mobile must cancel
the "autodivert to answerphone". Unless this is done then any commands
you enter on the handset will be ignored.
Normal diverts (I.e. not to answerphone) can be achieved by using the
handset menus.
Obviously this only applies if you are on pay monthly. Diverting is not
allowed on pay as you talk.
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| {{{{{Welcome}}}}} replied to Proteus on 25 Jun 2005 |
When I was with T-Mobile I was able to switch diverts on and off as I pleased,
then they followed Orange and made divert when off, busy or unavailable the
default option that even if you select 'cancel all diverts' it ignores and
remains on the default option, you can divert all calls if you wish, but again
when you cancel it goes back to the default and not cancel all.
My family when on T-Mobile were able to get T-Mobile to give them the choice
to switch on and off diverts simply by using the phone menu system, and when
they set cancel it means no more diverts and not overridden by the network.
They have all since switched networks.
T-Mobile and Orange give excuses that being able to switch divert on and off
screws the system up, when really they only force diverts so they can receive
revenue, if there are no diverts and you don't answer a call they make no
money, if they enable divert, they make money each time their system takes the
call.
When I joined Virgin they did the same override the cancel all diverts
setting, a quick call to them, they called me back and said I was now able to
switch divert on or off as I liked, which I could and still can.
T-Mobile will blame everything on your phone, and occasionally on the SIM, no
matter what the problem is.
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