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| No Broadband from 15th Jan :-( |
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| message from rp2000 on 13 Jan 2003 |
Don't know why I'm posting this here but this could be my last post so I may
as well.
I called BTOpenworld Order Management last Monday to cease my ADSL service.
I have had ADSL since october 2000 so am well out of my 12 month contract.
Plan was to cease and re provide which I know can mean a ceratin amount of
time with no adsl. Seeing as I cancelled on 6th jan I thought my disconnect
date would be early february, not too unreasonable, today I call em up to
ask when they will e-mail me my ceasation date and teh bright spark on the
phone says your service is being ceased on 15th. For some bizarre reason it
took 5 minutes to explain to him that 6th jan to 15th jan is less than 28
days. So now I am offline from daytime Wednesday. i ask him what I can do.
he says I can cancel my cancellation request and I asked if that would mean
I stay connected he said "not necessarily"!!!!
So now I have had to call my new ISP (had to call the owner at 9pm on his
mobikle). he has already sped tthings up and asked his ppl to process my
order ASAP due to BT messing me around. In truth I dont mind that they are
cancelling quicker, its just noone informed me, hell if I didn't call them I
would probably be on the phone to tech support wednesday evening asking why
I can't connect.
Also my PC is Lan'd and my sister needs the net to finish a Uni assignment
due in friday, I can get her a 56k modem but its just unnecessary hassle.
Why am I saying this? Well if you are happy with your service then stay
with BTOpenworld. Just beware that they can be crap when it comes to
communicating as they have so many damn departmenst to deal with. Also if
like me you ahve had slow web pages for few months in the evning only (it
aint lcoal contenetion, it aint 155mb pipe contention its contention in the
internal network that they wont report or fix), if you get slow browsing,
dodgy DNS, then why are you still here. Like many I complain, I have a
right to, I pay for the service, but ultimately if they dont listen, which
they clearly dont as tehy dont even acknoledge the slow browsing in evening
problem, then exercise your right to cancel move to a more conscientious
ISP, deal with less red tape VOTE WITH YOUR FEET, their are better ISPs out
there, you may have to hunt around in between all the broadband advertising
on tv, billboards and magazines, but if you filter out the crap there are
some good small providers out there who care about their customers, give
them a chance and your money, lets be honest you wont find many ISPS
charging as much as BTOpenworld for a plug and go service (29.99), and
realistically could the support be any worse than BT? Afterall with ISPS
you pay for the support, teh connection and the extras (mail, nntp,
webspace). Mosts ISPs offer similar prices and similar extra facilities
only thing that speerates them is their support.
/rant mode off.
rp2000 signing out (well signing out in 36 hours :-) aplogies for the
cross post, but hey I ain't here for long, gotta excuse 1 last spelling
error ;-)
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| Reckless replied to rp2000 on 14 Jan 2003 |
I think it's common knowledge here that BTO are crap at communication. When
their service works, it works as well as most others, when it doesn't they
don't provide very good support. The grass is ALWAYS greener somewhere else,
well that is until it isn't ;)
"rp2000" <rp2000adsl@trapbtinterspamnet.com> wrote in message
news:avveim$8kv$1@helle.btinternet.com...
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| JamesTKirk replied to rp2000 on 14 Jan 2003 |
Well, personnel opinion I suppose.
Since October 2000, what took you so long in leaving if it was really that
bad.
Is any other provider out there really any better?.
do they not all use BT equipment?.
Has anyone found a provider that has very few negative remarks against
them?.
One scary thought though, on the news the other night was Pete Townsend's
case and what was unnerving was a list of names of credit card subscribers
to a child porn site was shown, names were out of view, but the provider
details run down the page, they were all btinternet.com.
Was this deliberately only showing bt or is it most idiots use BT????.
Who knows.
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| rp2000 replied to JamesTKirk on 15 Jan 2003 |
its amazing BT can dig up all these customer details without someone holding
their hand.
It is now the 15th of the mmonth and I am still with BTOpenowlrd ADSL!! If
i believe the monkeys I am stuck witrh their crap evening web browsing till
22nd of this month :-( They do not make it easy to leave!!!! I would
rather have 7 days downtime then a good quality ISP rather than be stuck
with this BT crap for another week but they say they cant cut me off any
sooner.
Web browsing has been worse than usual last few days as certain pages take
2-3 attempts t load up which is rubbish. And it is not my MTU or local
contention as my mate on same Exchaneg as me who has had service for about 1
year on a different ISP gets no slowdonw. The problem is within the
BTOpenworld network, not the local exchange and not the 155mb pipes.
roll on 22nd....
rp2000
"Beck" <beckbeck@REMOVEbtopenworld.com> wrote in message
news:b0207r$hf7$1@helle.btinternet.com...
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| Hugh. replied to rp2000 on 14 Jan 2003 |
"rp2000" wrote the following
At last! I have been waiting for this glorious day to arrive for at least a
year.
HG.
PS. Enjoy your new one man ISP, I hope the two of you will be very happy
together. Now clear off!
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