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| Datastream: Any way to find out if your exchange is enabled for it? |
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| message from Cullen Skink on 28 Jun 2005 |
If you order a datastream product and the ISP accept the order and you
get an activation date does that mean your exchange is datastream
enabled? At what point does the ISP know if it is?
I only ask as my activation date of 8th June has come and gone with no
service yet. Virgin have raised a line fault ticket with BT and I'm
waiting for an engineer to call. Just wondered if it is a line fault or
simply that the exchange doesn't do datastream. It's a country exchange
in a village.
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| Phil Thompson replied to Cullen Skink on 29 Jun 2005 |
all exchanges can do Datastream, that does not mean a particular ISP
has a connection to it or has spare ports available in it. You would
have to understand the specific ISP procedures to answer the question,
but in general it appears they take orders first and ask questions
later. SOP is to say "we are waiting for BT" rather than saying "we
screwed up and took an order on an exchange where we don't have any
capacity"
when they order the datastream VP and ports and are told the job is
completed.
Phil
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| Cullen Skink replied to Phil Thompson on 29 Jun 2005 |
Thanks for that. Getting a bit frustrating trying to get anything out of
them. BT say sorry it's a BT Wholesale issue so you need to talk to your
ISP. The ISP says sorry, we're waiting on BT to send the engineer to
your house.
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| Phil Thompson replied to Cullen Skink on 29 Jun 2005 |
this is your golden opportunity to run away and choose a better ISP
using IPstream. Don't miss out !
Phil
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| Cullen Skink replied to Phil Thompson on 29 Jun 2005 |
Yeah you're probably right about that but the price and free
modem/connection appealed. Would have gone with Plusnet if their free
modem and connection was actually free.
Plus if I cancel now I'd have to go through the whole procedure again of
the ISP liaising with BT to get an engineer out to fix whatever the
problem is. Can always give notice to Virgin once it's working as it's a
monthly contract. Wonder how long the downtime is when changing from
Datastream to IPStream? :(
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| poster replied to Cullen Skink on 30 Jun 2005 |
Yes, plenty of choice, including Freedom to Surf, Demon, etc, who do some
accounts with dynamic IP like Virgin, and no (or generous) quota limits.
When did you start it ? There's now a 'clawback' of the activation fee
if you cancel before the first year is up, AFAIK.
Well, if the DataStream ISP will give you a MAC, it should be a matter of
hours to migrate from one to the other (there are trials on at Metronet,
and some other ISP). Depends how fast the original ISP is to close access
and how long it take for BT to do the other part. One migration had my old
ISP stop my connection soon after midnight on the day, the new ISP confirmed
access was possible soon after 16:00 (by e-mail, giving my login info! good
job their mail also caused an SMS alert, so I saw the subject line anyway)
though I had spoken to them around 0400, when they explained it was all
automated and depended on them being told by BT Wholesale that it was OK
(I suppose they'd have wanted to charge for use of the account and then
if BT W had said it wasn't active, there'd have been refunding cash etc)
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| Cullen Skink replied to poster on 30 Jun 2005 |
I'll have a look at other options once the line is working. I signed up
with Virgin before the cancellation fee was introduced and have two
emails from them saying there would be no charge should I cancel.
I thought the problem was that Datastream ISPs don't do MAC codes or is
it just some who didn't?
Anyone experience of migrating from Virgin to an IPStream ISP?
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| Phil Thompson replied to Cullen Skink on 30 Jun 2005 |
the latter. When there was no D->I migration a pure datastream ISP
would have no need of a MAC issuing process. Virgin use IPstream too.
Tiscali are declining to issue MAC even now there is a migration path
in place (may still just be a trial, not sure).
Phil
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Archived message: Datastream: Any way to find out if your exchange is enabled for it? (Broadband - DSL, Internet, Modems etc.)
