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| CHAP authentication failed - wotsit telling us? |
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| message from Frank Stacey on 29 Jun 2005 |
A friend of mine has lost his broadband connection. He has recently been
upgraded from 0.5Mbps to 2Mbps on demon ADSL. Perhaps these 2 things are
related?
I don't know which particular tariff he is on. He does have a static IP
address.
He has a Netgear DG824W router - yes 824 whatever that is (or was). In
order to try to eliminate possible problem with his router I substituted my
DG834 and tried connecting through it.
It was from the DG834 that I got the "CHAP authentication failed" message.
I assume this indicates we have an error in the name/password combination
for logging on to demon. Is this correct? (If it is it must have been
changed - we have quadruple checked our settings.)
Demon technical support wanted to keep me waiting on the phone for 20
minutes - apparently quite normal practice with them, hence this posting
which could save us time.
Frank Stacey
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| Chip replied to Frank Stacey on 29 Jun 2005 |
Yes that would certainly seem to point to the username and password.
(Assuming everything else is working that is, a big assumption <g> )
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| phantom replied to Frank Stacey on 29 Jun 2005 |
You might want to try connecting briefly with user "bt_test@startup.domain"
and then putting the old details back in. I've been told before that
sometimes something somewhere (vague I know, but it was DSL tech speak) goes
"stale" and the above procedure somehow fixes it.
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Archived message: CHAP authentication failed - wotsit telling us? (Broadband - DSL, ISP, Modems etc.)
