| | |
|
|
|
| AOL to charge for Customer Sevice Calls. |
|---|
| message from Rupert on 23 Jun 2005 |
I notice that AOL are shortly to start chargeing for Customer Service
Calls.(You will have to ring an 0870 no to contact them). Talk about
rip off Joe Public.
Presumably as this a change in there T&C you will be able to get out of
your contact with them,within 30 days of being notified.
|
| Rupert replied to Rupert on 24 Jun 2005 |
Its possible that there want be an alternative geo no for the new 0870
AOL number.
|
| Rupert replied to Rupert on 23 Jun 2005 |
When i say get out of your contact.I meant to say contract of course.
|
| Mugwump replied to Rupert on 24 Jun 2005 |
I wouldn't have thought that charging for support calls would be enough
of a fundemental change in the T&C's to allow you to break your
contract.
|
| Cullen Skink replied to Mugwump on 24 Jun 2005 |
Are you sure? Does it have to be a fundamental change? I'm no expert
but surely when any charge is added after the contract is signed the
option to leave without penalty should be offered?
|
| kim replied to Cullen Skink on 27 Jun 2005 |
From AOL:-
"The new number represents a change to the AOL Conditions of Service (COS)
and AOL Member Agreement, and if you are an AOL Broadband customer, the AOL
Broadband Terms and Conditions. "
(kim)
|
| Ivor Jones replied to Mugwump on 24 Jun 2005 |
If the reason for taking the contract out in the first place was free
customer services (and AOL did plug this heavily in their ads) then it
sounds like a good reason to me.
Ivor
|
| John Perry replied to Rupert on 24 Jun 2005 |
Try http://www.saynoto0870.co.uk and search for an alternative number.
Great site :-)
I used it and use an 0800 number rather than an 0870 for Sky
|
| Phil Thompson replied to John Perry on 24 Jun 2005 |
probably starting +91 22
Phil
|
| John Perry replied to John Perry on 25 Jun 2005 |
AOL 0207 3488000 0800 3764406 Head Office; Fax: 0207 3488002;
Customer Service Fax: 0800 2797446
AOL 0117 9191100 0800 3765432 Member services - Broadband
Queries,Tech support & New customers
These are the geo numbers for AOL
|
| Bob Eager replied to John Perry on 25 Jun 2005 |
That first number has too many digits (and it's wrongly formatted
anyway...!)
|
| Peter M replied to Bob Eager on 26 Jun 2005 |
As I see it, 020 7348 8000 is valid... not too many digits at least!
Have you been out, rather early, on the town, or need new specs ?
|
| Bob Eager replied to Peter M on 26 Jun 2005 |
No, just need my brain serviced! Oops! But the formatting is wrong...
|
| Mugwump replied to Bob Eager on 26 Jun 2005 |
No it's not. People still think in old 0181/0171 3 fig area codes. They
don't realise that the 7 or 8 is now part of the area code. Living in an
020 8******* area I have this argument all the time.
|
| Chip replied to Mugwump on 26 Jun 2005 |
[snip]
Substitute 023 for 020, then: <aol>me too</aol>
I can't stand seeing vehicle paint jobs that must have cost hundreds,
and the sign painter went to extraordinary lengths to write
(02380) xxxxxx instead of (023) 80xx xxxx.
Not too many years ago we had the same or worse issues, as I am sure
everyone else did with the "add a 1 to the area code". People seemed
to assume you could add it exactly wherever you wanted. I saw numbers
in the following formats: (the first three on expensive signs, meaning
you'd _think_ they'd have checked)
10703 xxxxxx
07031 xxxxxx
1703 xxxxxx
0703 1xxxxxx <- no idea what happened there
0703 xxxxxx1 <- or there
01703 1xxxxxx <- overkill, spotted once in an ad in the local paper
|
| Bob Eager replied to Mugwump on 26 Jun 2005 |
I agree with you. I was talking about the formatting in the original
post, *not* in Peter's reply..
|
| Peter M replied to Mugwump on 26 Jun 2005 |
It isn't part of the area code. You correctly wrote your area code
as 020 but have confused the naming, because the (3, 7 or 8) is in
the 'local part' of the number - the area code is that part which
can be 'left off' to dial any local number. Peter M.
|
| Mugwump replied to Peter M on 26 Jun 2005 |
The 020 is the town/city code (London in this instance) The area code is
the the next 4 e.g 8950 for Harrow.
|
| Peter M replied to Mugwump on 27 Jun 2005 |
willing to place a bet of 100 quid that you can dial the "local number"
(the last four digits, by your method) and get someone else in Harrow
( If you're unlucky, you might dial 112x or 999x and get a shock! )
|
| Mugwump replied to Peter M on 27 Jun 2005 |
Pay up, you can't.
I never said the area code wasn't part of the "local number".
The area code portion is indicative of where in London the
phone/premises is (ignoring the fact that people might move their number
with them) not that it doesn't form part of the "local number"
To be precise, for 020 numbers the first 4 digits indicate which
exchange.
|
| Ivor Jones replied to Mugwump on 27 Jun 2005 |
Ok, but it's not *called* an area code. Historically, in the UK it's an
exchange code, but it's still part of the local number.
Incidentally, where's my number 020 7043 xxxx located..?!
Ivor
|
| Mugwump replied to Ivor Jones on 27 Jun 2005 |
I would think that 70** & 80** codes are specials since they couldn't
have derived from the old 3 fig exchange codes
|
| Mugwump replied to Ivor Jones on 27 Jun 2005 |
I've no idea. It doesn't appear in my list so it's possibly not an
exchange specific one (not all are)
|
| David Bradley replied to Ivor Jones on 27 Jun 2005 |
This just pure guesswork on my part, but my thoughts are that the number is
not located in the UK but perhaps a goverment establishment abroad requiring a
London number. I don't suppose Ivor is going to tell us anyway if we are
right or wrong, but it would not surprise me if it was connected to a phone in
Berlin.
David Bradley
|
| Ivor Jones replied to Mugwump on 26 Jun 2005 |
Sigh....
No. The area code is 020. The rest of the number is the local number. The
fact that the first 4 digits of the local number may indicate the exchange
in use is not relevant. You still have to dial them even if you are local.
The area code can be omitted if you are within the area concerned, i.e.
London.
Ivor
|
|
Archived message: AOL to charge for Customer Sevice Calls. (UK Broadband - Wireless, Internet, Routers etc.)
