microsoft.public.windowsxp.help_and_support

Message Index 20 for News Group microsoft.public.windowsxp.help_and_support
Startup Dailup (by =?Utf-8?B?QnVubnk=?= on 6 Jun 2004, no replies)
What do I have to do to have the internet connect itself when I power up my computer?

I put a shortcut in my startup menu to my "Default Network Connections" but nothing happens. ... (more)
Format harddrive (by =?Utf-8?B?SmFjZWs=?= on 6 Jun 2004, 3 replies)
Hi,

I'm running my computer on win xp and i would like to know how to format my harddrive, then reinstal win xp. Is it the same as formatting win 2000/98/95? .... make a boot disk, restart, type in c:/format...? ... (more)
HELP! Something's screwed up in XP registry! (by =?Utf-8?B?RHJhZ29ubWlrZQ==?= on 6 Jun 2004, 4 replies)
Aaight, here's my problem

All my fault. I installed TweakXP (from TotalIdea) on my GF's puter (AXP 1500+, 512Megs of ram), used some tweaks and forgot about it. Since then we've noticed some performance degradations, especially one: when opening a folder with pictures inside, it'll take ages to load the correct icon of the picture-file (I'm viewing in detail-view)... like about 1-1.5 secs per file. In other words, it shows the standard windows icon in front of the file, and only veeery slowly switches to the actual "picture"-icon... hence slowing down everything (i.e. can't move/work with the files until they've all switched to the correct icon, can't move, can't delete anything 'cause XP says the files are still in use). ... (more)
cd burner (by =?Utf-8?B?YW1hemluZ3NwaWV5MzAw?= on 6 Jun 2004, 1 reply)
i need to reinstall easy cd creator, only i dont have the cd. does anyone have a cd they can send me or tell me where i can download it. can i just uninstallthen reinstall without the disk or would i have to reformatt? why doesn't any other cd burner i downloaded work? ... (more)
command prompt (by =?Utf-8?B?c3RldmU=?= on 6 Jun 2004, 2 replies)
need that command for scanning files and restoring them i did it once and it took care of the problem but forgot the command but if anyone knows i would appreciate it if they filled me in. thanks. ... (more)
backup option missing under system tools XP HOME (by =?Utf-8?B?Z2dhdWNoZQ==?= on 6 Jun 2004, 2 replies)
"backup" not available under system tools? I am an administrator. ... (more)
lexmark z 600 printer (by =?Utf-8?B?YnJpYW4=?= on 6 Jun 2004, 1 reply)
having problem printing full width of web page onto A4 size paper. printer does not complete the page on right hand side. alwayys left with missing text down right hand side of page where printing is incomplete. can you give advise on how to move page further to the left. ... (more)
Strange Right-Click-Problem (by Darko Spoljar on 06 Jun 2004, no replies)
Hi there,

I have a very strange Problem. ... (more)
internet blocker needed (by =?Utf-8?B?aHAyMjI=?= on 6 Jun 2004, no replies)
hi. i need to buy an internet blocker to filter websites. i've read online reviews of several brands but i haven't found one that is compatable with windows xp. with one brand, a couple customers who wrote reviews said that IE keeps crashing. is there one that works??? ... (more)
error 1335 (ms fixes attempted) (by =?Utf-8?B?c3RldmU=?= on 6 Jun 2004, no replies)
i had to format my computer yesterday and have been putting programs back on.

i keep getting error 1335 trying to instal office xp.
i've tried all the methods explained from the help site but all with no avail. ... (more)
Rename System Folder (by =?Utf-8?B?RGF2aWQgSg==?= on 6 Jun 2004, no replies)
I was gifted a computer and I want to change the name of the default file folder in the Document and Settings folder. Because its a system folder it does not want to let me rename it. I created my profile but the old folder is always there.
Thanks David ... (more)
Re: Help and support center on my computer (by =?Utf-8?B?TEJD?= on 6 Jun 2004, no replies)
I too have this same problem. I have tried all the recommended fixes (dougknox, registering dlls, reinstalling from the XP CD, etc., etc.), and that eliminated the "missing helpctr.exe" messages, but help center still won't launch (HelpSvc.exe does pop up in Task Manager, but that's it). I would greatly appreciate any other suggestions anyone may have.

Thanks,
LBC ... (more)
Virus? (by =?Utf-8?B?UGhpbA==?= on 6 Jun 2004, 4 replies)
For some reason i am having trouble with emails and explorer, i'm not aware of any strange emails or programs that i've recently opened. When i try to access certain websites (mainly anything to do with anti-virus software) explorer closes, i can't see any other problems apart from this. I use Trend Micro PC-cillin 2002 which i can update without any problems but it doesn't detect any viruses, i've tried starting in safe mode but it won't allow me to run my anti-virus software. I've also tried uninstalling this anti-virus software and installing AVG but it won't even start to install it. I have a firewall and the anti-virus software is always up to date. Any ideas? ... (more)
RE: Number pad not working (by =?Utf-8?B?Y21vb3JlYXJ0?= on 6 Jun 2004, no replies)
I am having the same problem. Am using Windows XP Pro, with a stylus and tablet; not a mouse. I read in a Microsoft help file that this can sometimes interfere with the numbers. But I've been using a tablet for 10 years and it just started about 4 weeks ago. I'm hoping someone will help us out there. ... (more)
sound card (by =?Utf-8?B?YWxhbiBmZWxscw==?= on 6 Jun 2004, 1 reply)
i can;t play my music on my pc an error message says i don;t have a sound device installed on my pc.but i did i was playing my music yesterday.how can i fix this. ... (more)
Trouble with installing Zone Alarm Pro 5.0 and scandisk (by =?Utf-8?B?V2ljaw==?= on 6 Jun 2004, 2 replies)
Any body else? ... (more)
Repairing XP install (by =?Utf-8?B?SW5Ucm91Ymxl?= on 6 Jun 2004, 1 reply)
After running some ad scrubbing and bot software, it appears the winlogon.exe or msgina.dll have been corrupted. If I choose the option to REPAIR an XP install, rather than install a fresh copy (using the INstall CD supplied) will I loose all my data files, or will it simply copy the XP files over? ... (more)
Error 1406 installing iTunes for iPod (by =?Utf-8?B?Y3V6aGVsaXZlcw==?= on 6 Jun 2004, no replies)
I am getting an error message trying to install the iTunes software for my iPod. The error is 1406 and says Could not write value key HKEY-Local_Machine\Software\Classes\.cdda\Openwithlist\Tunes.exe Ipod support says it is a windows issue. I am the administrator and have all rights. Can someone help me get this installed? Thanks ... (more)
outlook and Outlook Express (by =?Utf-8?B?Smlt?= on 6 Jun 2004, 1 reply)
How to turn off out lookexpress so all of my e-maili goed to outlook ... (more)
RE: Shutdown initiated by NT Authority\system (by =?Utf-8?B?UGhpbF9DaGFwbWFu?= on 6 Jun 2004, 1 reply)
Hi - I have this same problem on my laptop - everytime i log onto the internet. Do I have the lassa virus- I cannot stay logged onto the internet long enough to get the current updates before the system shuts down -Did you solve our problem? ... (more)
HPCMPMGR always running....?? (by =?Utf-8?B?U2FyYWg=?= on 6 Jun 2004, 1 reply)
Whenever I go to log off my computer, it has started saying that HPCMPMGR (whatever that is) is running, and that by shutting my computer off, it could harm the file. I always shut it down, but then today when I logged in, I had an Error Report for the HP Framework Component Manager Service. Is this the same thing? How can I get this to stop running continuously?

Thanks in advance!! ... (more)
Cannot get past Windows XP Welcome screen (by =?Utf-8?B?U3RldmUgV2lsZGVy?= on 6 Jun 2004, no replies)
Using a pentium machine with 500mb of ram.
Windows XP lost power during a storm and when it was rebooted it boots normal and goes to Welcome screen. When the user is selected it loads and flashes to desktop for 1 second then returns to Welcome screen and logs off. I have tried to go to safe mode. It goes to safe mode into Welcome screen, selecting Administrator will do nothing, selecting user prduces same results, flashes to desktop for 1 second.
chkdsk has been performed and no problems found. ... (more)
wallpaper delete (by =?Utf-8?B?cm9iZXJ0?= on 6 Jun 2004, no replies)
I put one photo to wallpaper, but it put every photo i had as wallpaper. How do i get them out of the list under display, wallpaper. It will not let you delete there. ... (more)
System Restore (by =?Utf-8?B?cm9vZiE=?= on 6 Jun 2004, 2 replies)
Try this problem for size!

I decided to clean up the contents of my computer and amongst removing redundant programs, defragmenting the hard drive and using spybot search & destroy i used a free trial of regsupreme to clean up the registry.
This seemed okay at first glance however i found that when using my dialup internet connection, the browser would fail and cause the whole computer to freeze irrecoverably. I've uninstalled and reinstalled my internet provider but with no improvement. Neither can i see the link between the registry clean up and this. ... (more)
RE: C:\Windows\Temp (by =?Utf-8?B?QW5kcmV3IEU=?= on 6 Jun 2004, no replies)
Deleting those files are actually a performance gain,most will delete,
edit,select all,delete all,if any are required xp wont delete it(1or2). ... (more)
RE: Windows crashes when displaying folders containing Jpegs. (by =?Utf-8?B?YmtydXBheQ==?= on 6 Jun 2004, no replies)
I had a similar problem. In my case, there was a corrupt file that locked up Windows explorer.
If there are no important images, delete the folder. You may have to try to show the problem folder from its parent folder and then highlighting and deleting the problem folder.

If there are important images - then you may have to bite the bullet and delete the folder and learn the hard way about backing up important data - happened to me once and I backup faithfully. ... (more)
CD-RW Drive (by =?Utf-8?B?cGFyc29tZXRpbWVz?= on 6 Jun 2004, 1 reply)
When I make changes to a file on the CD-RW drive it won't let me save back to the disk. Properties tells me the disk is locked. How do I unlock it ?? ... (more)
Adding 32 bit color (by =?Utf-8?B?c2hlbGw=?= on 6 Jun 2004, 3 replies)
I had to crash my system now I can't figure out how to add 32 bit color quality back on it so I only have 16 bit.. Can someone help me please..... Thanks ... (more)
Restart itself (by =?Utf-8?B?S2FkaGVt?= on 6 Jun 2004, 1 reply)
When i switch my computer it just keeps restarting itself and it doesnt work it goes like this for many times. what is the reason ? and what is the solution?

abbaska@hotmail.com ... (more)
Computer wont start up (by =?Utf-8?B?PXsqR01URip9PUdvZA==?= on 6 Jun 2004, 1 reply)
OK When I start up my other computer it goes to the Windows load screen but right after that a blue screen comes up for a half second and the comp. just restarts. Why is it doing this, and how can i fix it? ... (more)
Deleted Account (by =?Utf-8?B?U3RhY3k=?= on 6 Jun 2004, 1 reply)
It seems that a user account was deleted is there anyway I get the files back? I had pictures of the kids I had not not burned. ... (more)
Windows Installer Problem (by =?Utf-8?B?TmFuY3kgRm95?= on 6 Jun 2004, no replies)
Hi,
Everytime I open Outlook the Windows Installer comes up and and trys to load MS Office Small Business. It only gets so far and then I get error message 1317 - "setup cannot create the folder C:\Program Files\Common Files\MS Shared\VBA\VBA6\1033 - please verify that the path exists and that you have sufficient permission". This happens in Publisher and when I want to search for a file, too. I've tried system restore and reloading the MS Office, but nothing works. Any ideas would be greatly appreciated!!!! ... (more)
my burner isnt working (by =?Utf-8?B?YW1hemluZ3NwaWRleTMwMA==?= on 6 Jun 2004, 1 reply)
everytime i try to burn a cd, the test will work fine but it wont burn onto cd. it says preparing audio data but doesnt do anything, eventually i have to end task. i tried windows media but it gives command error, i downloaded another burning program and it still wont burn. anything i can do short of reformatting comp? ... (more)
Outlook Express receiving emails problem (by =?Utf-8?B?Sm9l?= on 6 Jun 2004, 1 reply)
i've been using outlook express for over a year, with the automatically sign me on and remember my password option selected so, whenever outlook express starts it will automatically sign me on and receive my email, well just last week, it didn't sign on by itself and the sign in window came up and the password area is grayed out with my original password still in the text field for the password. and I hit okay to try to make it sign on, but it continues to bring up the sign on screen again, and I never did anything with changing the password. Can you tell me how to resolve this problem, and if not, tell me how I can get my password from technical support. ... (more)
Problem with new installation of win xp and no password (by =?Utf-8?B?S2lt?= on 6 Jun 2004, 1 reply)
I just loaded Windows XP on my pc, it asked for user names, I typed mine and hit enter and my husbands and hit enter, it took me directly to the sign on screen. I didn't give it a password and if it gave me one, I missed it somehow. How can I fix this or what would the password be? It won't allow me to go anywhere without a password and to hit enter is a deadend also, says that the specified domain either does not exist or can't be contacted. Or should I format my computer again, have windows 98 on another drive, I'd like to take out anyhow. How can I format if I have to, do I go in through win98 and do this? If anyone can give me step by step instructions to my email at MawKaw4214@juno.com, I really would appreciate it.

Totally lost in Greenville, TX ... (more)
Chkdsk/Defrag (by =?Utf-8?B?TmVsbHM=?= on 6 Jun 2004, 2 replies)
We have win xp home. Defrag stopped working showing an error chkdsk scheduled to run on dive c. Please run chdsk/f.
No luck there even doing the run commands. Chkdsk only runs a scan but will not fix errors. Seems we've tried everything but dynamite..but hope someone here can guide us. We are also running Norton and Zone Alarm and even with shutting those down it still does not work.
Any help is greatly appreciated.. ... (more)
Windows Picture and Fax Viewer - very slow (by =?Utf-8?B?RGFsZSBUcmFudGhhbQ==?= on 6 Jun 2004, 5 replies)
Hi all, I was looking through my collection of pictures when Windows Picture and Fax Viewer suddenly became VERY SLOW TO LOAD. It happens anytime I try to open a picture. Explorer stops responding nothing is using the processor. About 30 seconds later, it kicks back in and I can zoom through my pictures at my normal breakneck speed. If I close it and reopen it, it still takes that non-responsive 30 seconds, on the SAME FILE.

Athlon XP 2100+
512 MB DDR2100 ... (more)
password (by =?Utf-8?B?am1z?= on 6 Jun 2004, 1 reply)
As I have mentioned in previous e-mails, my daughter has forgotten her password and it does not allow her to operate her computer. This is the first thing that pops up on the computer and the comuter is basically useless because we cannot get past this to boot up the programs. How can we reset this so she can use her computer? We are frustrated. Thanks. ... (more)
cdrom problems (by =?Utf-8?B?bWlrZQ==?= on 6 Jun 2004, no replies)
my cd rom is detected (samsung 152A ) by my os win xp sp 1 but it does not show anythin in the explorer i.e the cd rom icon is there but i cannot see the contents it says please insert a cd even when i have tried many a cds
this problem has come up suddenly i even uninstalled,installed the drive
even changed the location i.e primary/secondary but to no effect
whenever i insert the cd the disc icon appears alongside the mouse pointer but then it dissappears ... (more)
Windows cannot find NOTEPAD.EXE why???? (by =?Utf-8?B?aw==?= on 6 Jun 2004, 1 reply)
Windows cannot find NOTEPAD.EXE why???? ... (more)
RE: 'Cannot complete CD Writing Wizard' - why ? (by =?Utf-8?B?R29yZG9u?= on 6 Jun 2004, no replies)
Dave
Did you have any luck sorting this problem regarding writing CDs.
I am having the same trouble trying to write photo files to CD and it is driving me crazy as it goes through the process and at the end of it I get the "cannot complete process etc" and no reason why this has happened.
Any info shall be greatly appreciated. ... (more)
RE: critical update won't install (by =?Utf-8?B?Z3JhbmRwYWtnag==?= on 6 Jun 2004, 1 reply)
I had similar problems, I temporarily disabled both the XP firewall and my antivirus program. I don't know if it was just dumb luck on my part or if it maybe had something to do with the installation. ... (more)
Re: Is there any solution at all for the 100% CPU problem? (by =?Utf-8?B?YnJhZGF0ZW5n?= on 6 Jun 2004, no replies)
i dont know how to get rid of the constant problem but if you ctrl alt delete and then end explorer in the cpu part iy will
stop the prob str8 away all you then do is keep task manager up and then go to run and type explorer.exe
and you have your system back. ... (more)
digital application (by =?Utf-8?B?Sm9u?= on 6 Jun 2004, 1 reply)
Have no clue of what is going on. several programs such as norton internet security cant run properly because something with my digital source cant be found. So what is this digital thing and why aint it working? ... (more)
Low Volume/Sound question(s) (by =?Utf-8?B?RXJpYw==?= on 6 Jun 2004, no replies)
I have a VPR MATRIX laptop and all of a sudden the sound from my internal speakers is EXTREMELY muted. When all settings are at 10 and the volume controls and all the way up it is still very hard to hear. When I plug in external speakers they work. Is this an internal speaker problem? Can I get new ones? Or is it a setting problem? All my advanced Volume controls and fine.

Also, another question...everytime my computer comes out of STANDBY mode the sound does not work and I have to restart. ... (more)
Decompressing Folders (by =?Utf-8?B?UmV4?= on 6 Jun 2004, 2 replies)
Is it possible to decompress folders/files (displayed in blue) on WinXP? ... (more)
Getting started online book (by =?Utf-8?B?Ym9i?= on 6 Jun 2004, 1 reply)
How do you display the Introducing Windows 2000 Professional chapter. ... (more)
Internet Links/Shortcuts to Internet websites (by =?Utf-8?B?Z3JhbmRwYWtnag==?= on 6 Jun 2004, 5 replies)
The shortcuts created from webpages and links in e-mails will not open the applicable website. My Internet Explorer page will open, but nothing else will proceed, such things at the"Refresh", "Internet Options" and "Help" are not even available. I get a dialog box that states, " Windows cannot find 'http://www.***.***' Please be sure entry is typed correctly, etc."
I can open any of the sites from "Favorites" one IE is open. I can also open directly to my homepage from both the desktop icon and the Quick Launch" shortcut icon. I have deleted some of the shortcuts, shut down the computer, restarted and then gone to a particular web page and clicked to create a new shortcut. This does not work either. I have run System Restore for two dates prior to the time this problem surfaced. One thing that did occur that may or may not be of any signifcance. My ISP is Direcway. At their suggestion I downloaded a Beta version of MOZILLA as it was supposed to have a satellite accelator that would make accessing secure sites better. When it loaded it assumed the position of default browser. I did not want it for that and set IE again as the default. I did set a homepage in Mozilla for one of the secure sites I wished to go to, (my bank). I did not find Mozilla to be any better that IE so I uninstalled it according to the included uninstall directions.

What can I do to restore the links/shortcuts so they will open the appropo webpage? ... (more)
Strange problem with left Shift key (by Steven on 6 Jun 2004, 2 replies)
For some reason (and it doesn't happen all the time), when I boot up (I
*think* it's only when I've hibernated the PC) the left Shift key seems
to think it's pressed down when it's not. What I mean is that if I
select an icon on the desktop or file in Explorer, it can select more ... (more)
RE: HELP!!!!!! (by =?Utf-8?B?S2VsbHk=?= on 6 Jun 2004, 1 reply)
I am renting a computer from a rental company and do not have access to the microsoft 7.0 program disk so I cannot use the clip art from the gallery. Can you give me any suggestions? ... (more)
XP pro doesnt start (by =?Utf-8?B?RGF2ZQ==?= on 6 Jun 2004, no replies)
Hi,
I have xp pro on my pc, I have re-installed xp pro and now when the pc is starting it get to the bit where the screen says xp pro and the blue thing goes across the screen. The screen hangs and the blue thing stops moving. It doesnt get any further. I can strat the pc in safe mode but cant in normal mode. Does anyone know how to fix this?

Thanks, ... (more)
XP Toolbar Resize Problems (by =?Utf-8?B?ampqZXQ=?= on 6 Jun 2004, no replies)
After resizing taskbar to 3 times the normal height, autohide, and with a quicklaunch toolbar, XP Pro resizes it to 2 times the normal (or just normal) height after each reboot.

I have had the same setup since having XP with the only difference being the taskbar was 2 times the normal height at 800x600 resolution. I bought a new monitor, changed the resolution to 1024x768, installed the Samsung Monitor calibration software and have had issues with the shrinking taskbar ever since. ... (more)
my system has slowed (by =?Utf-8?B?YnJpYW4=?= on 6 Jun 2004, 2 replies)
I recently had a virus or spyware attack my computer and I used an up to date anti virus program and a spyware program.
HOWEVER, my computer continues to run very slow (not normal for my new system).

Also, when I run the adware program it finds 3 or 4 potential problems and so I quarantine them, then more pop up when I run the adware again even without having been on the internet between the scans for problems. ... (more)
Problems when I reboot my xp Pro Machine (by =?Utf-8?B?Q3V6aW5icnVjaWU=?= on 6 Jun 2004, 1 reply)
I just did a clean reinstall on a new hard drive. Before I replaced the drive I was getting the message that my video driver would not load. This was constant and I was having no success in reinstalling on this hard drive. The new hard drive loaded smoothly however when I reboot on occasion the system will not load after the splash screen comes up and shuts down. If I disconnect the power cord and reboot the bootup will recycle twice on bios then reboot normally. ... (more)
Windows Update (by =?Utf-8?B?VG9t?= on 6 Jun 2004, 1 reply)
Windows update thinks that I have a Macintosh. Any suggestions? ... (more)
creating a web site (by =?Utf-8?B?QW5nZWxh?= on 6 Jun 2004, 3 replies)
I am using microsoft office publisher 2003. Can I import a power point page to it? If not can I add affects to my texts? ... (more)
advanced options menu always appears at boot up time. (by =?Utf-8?B?cGFmb3M=?= on 6 Jun 2004, 1 reply)
HI Guys
XP Home on a friends PC always displays the advanced options menus at boot up. I have checked all system and conflicts etc. but it is squeaky clean and works perfectly when "start windows normally" is selected. There are no hardware problems at all. Is there any setting up anywhere that will stop this as I cannot find one in any menu or services etc. Somewhere there must be a file that XP writes to on shutdown setting a flag or something to tell it too start up with the advanced options menu displaying.
Any help gratefully received.
Peter ... (more)
Back Up Registry Files (by =?Utf-8?B?bXNtYXg=?= on 6 Jun 2004, 1 reply)
I have been advised by Symantec to back up my registry files before using reg-edit. How do I locate those files and if I copy them to cd will that suffice? ... (more)
Any software to test windows or motherboard? (by =?Utf-8?B?Sm9obg==?= on 6 Jun 2004, 1 reply)
Hi all,

my windows XP Pro is acting really strange, it restarts by itself. I rebuilt the system, but strange thing still happen. I suspect there is something to do with my motherboard, is there anyway i can test my motherboard using some free diagnostic software? ... (more)
MPEG video editing question (by Steven Thompson on 6 Jun 2004, 1 reply)
I have captured some MPEG video from a TV PCI card and it plays back OK
"The file xx.mpg cannot be imported because the codec required to play the
file is not installed on your computer. If you have already tried to
download and install the codec, close and restart Windows Movie Maker, and ... (more)