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User accounts will not open |
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| message from =?Utf-8?B?TmFyZA==?= on 3 Jun 2004 |
When I go to control panel and click on user accounts I get an error screen saying HTML application host has encountered a problem. How can I fix this? I'm at a loss of what to do next.
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| roger replied to =?Utf-8?B?TmFyZA==?= on 03 Jun 2004 |
Hi Nard,
If you have Windows XP Pro, you can go to Start > Run > lusrmgr.msc
to get to the user accounts.
Also you can put the XP CD in the CD ROM, go to Start > Run and type
sfc /scannow
This should repair missing or damaged system files.
Good luck
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| =?Utf-8?B?TmFyZA==?= replied to roger on 3 Jun 2004 |
Hi Roger,
Thanks for responding. I tried sfc/scannow and it didn't fix my problem. I was wondering if I should purge the cache. I read on another thread that might help. Have you tried that before? I do have XP Pro and ran lusrmgr.msc. but from there can I change passwords, pictures etc? I just can't understand why it just stopped working. I ran my virus checker and it runs clean.
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| roger replied to =?Utf-8?B?TmFyZA==?= on 03 Jun 2004 |
Hi Nard,
You can try purging the cache and see if it works
Besides lusrmgr.msc you can go to Start > Run and type
control userpasswords2
You can change passwords and features of the account with this
program, though not pictures, I'm afraid.
Try performing a scan using ad-aware and spybot to see if you have
spyware. Back up your data.
Ad-aware
http://www.lavasoftusa.com/support/download/
Spybot S&D
http://www.safer-networking.org/index.php?lang=en&page=download
Lastly, you can go to IE> Tools > Internet Options > Advanced options
and disable third-party browser extensions.
Use BHODemon to determine which Browser Helper Objects you have,
though some are beneficial (Google toolbar) they can be used for
spyware.
http://www.definitivesolutions.com/bhodemon.htm
Good luck, hope this helps
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| =?Utf-8?B?TmFyZA==?= replied to roger on 4 Jun 2004 |
Hi Roger!
I run ad-aware and spybot every couple of days and they run clean. I turned off third party browser extensions and it still doesn't work. I'm going to try and purge the cache today. I ran the control userpasswords2 but was leery to make a change because I don't want to lose access to my files. Will I have normal access after the password change? Thanks so much for your patience and help.
Nard
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| roger replied to =?Utf-8?B?TmFyZA==?= on 04 Jun 2004 |
Hi Nard.
You're welcome. You can use control userpasswords2 to change passwords
and you won't lose access unless you forget the password. You'll have
normal access using the new password.
Good luck
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Archived message: User accounts will not open (Microsoft WinXP)
