Re: Norton Systemworks compatability?

message from =?Utf-8?B?Q2Fzc2ll?= on 1 Jun 2004

I have had enormus difficulty in trying to install NSW 2004 on Windows XP; when I first installed it I finally called Symantec and my particular problem was unsual--so they said. I have had to do a repair installation of XP and for some reason that I can't remember I uninstalled NSW 2004 and now I myself in a quagmire of installation hades once more. I have tried phoning Symantec, but so far haven't gotten through, UGH. Any ideas?

Thanks.

Willie replied to =?Utf-8?B?Q2Fzc2ll?= on 1 Jun 2004

Ok, you say "I uninstalled NSW 2004 and now I myself in a quagmire of
installation hades once more"...what exactly is your exact situation? More
information would be helpful.
Willie

"Cassie" <anonymous@discussions.microsoft.com> wrote in message
news:9EB874BD-A14E-4085-B92E-9B4F1779D9D6@microsoft.com...
when I first installed it I finally called Symantec and my particular
problem was unsual--so they said. I have had to do a repair installation of
XP and for some reason that I can't remember I uninstalled NSW 2004 and now
I myself in a quagmire of installation hades once more. I have tried
phoning Symantec, but so far haven't gotten through, UGH. Any ideas?

=?Utf-8?B?Q2Fzc2ll?= replied to Willie on 1 Jun 2004

It has been impossible to install the antivirus component of NSW 2004; The latest message is that of "The installation encountered an error and was unable to complete the modifications," and "NSW 2004 Installation has failed. Do you want to try to install again?"

I have completely uninstalled as much as I know to do, including checking through the registry (as instructed from the Symantec website) and the AV just will not install.

And I am trying to phone Symantec Support but so far haven't managed to get past the recorded message and the two minute wait.

Cassie

Willie replied to =?Utf-8?B?Q2Fzc2ll?= on 2 Jun 2004

This is a long shot, but have you tried to do all this in safe mode, with
system restore turned off? Make sure you have admin rights, and after
turning off system restore while in safe mode, look for remnants of old 2004
AV, and delete-uninstall. Then, possibly, you may have to restart in regular
mode, turn system restore back on after booting into windows, and attempt to
reinstall from there. I have called Symantec on one occasion, and was on
hold for 40 minutes, and paid the $29.95 support...so, I can sympathize with
you. Hope this does it for you, but I am skeptical. Please let me/us know.
Willie

"Cassie" <anonymous@discussions.microsoft.com> wrote in message
news:E3A21FAD-5ECA-47BF-94AC-E08427A9B65B@microsoft.com...
latest message is that of "The installation encountered an error and was
unable to complete the modifications," and "NSW 2004 Installation has
failed. Do you want to try to install again?"
through the registry (as instructed from the Symantec website) and the AV
just will not install.
get past the recorded message and the two minute wait.

=?Utf-8?B?Q2Fzc2ll?= replied to Willie on 5 Jun 2004

Thank you, Willie, but this hasn't worked eithe.
But I would like to check into the administrator, owner control stuff; although I am the only user of this pc and am supposed to be the administrator, isn't it possible that some administrator category is corrupted--somehow?

Cassie

Archived message: Re: Norton Systemworks compatability? (Microsoft Windows XP)