| | |
|
|
|
Re: *How MSFT *Deliberately, Arrogantly, Egregiously, and Totally* Fails to Support their Products* |
|---|
| message from XS11E on 31 May 2004 |
Why is that any different? The last time I ever got MS to answer a
phone and actually be helpful was with a Windows 3.1 problem.
Got a problem? Ask here. You'll get an answer in a few days and that's
less time than you'd spend on hold with MS.
I have always figured (since Win95 days) that there is no help from MS
and, by not expecting any, I save myself hours of time on hold waiting
to speak to the guy who doesn't know anything or the guy who doesn't
speak English.
PS, having said the above, I should point out that MS support is no
worse than other companies, hardware and software, that I've had the
misfortune to try and contact.
|
| Chad Harris replied to XS11E on 31 May 2004 |
XS11E--
Well said. I generally agree but don't understand why there would have
been any helpful support even in the Windows 3.1 days. I have seen
support work from Exec Soft in stark contrast to other companies--quick and
helpful. I would agree with the rest. That's why you and I rarely try to
contact any. In the case of BCM though, there wasn't a known and on the
web. Another sign it would be tough to make BCM work was that some of the
truly outstanding Outlook people anywhere who help on the Outlook and BCM
group are having problems with it. MS Support is one notch worse than other
companies though, they farm it out to Convergys and take a "see no evil hear
no evil approach." Basically they are saying: "We don't want to know about
problems unless Big Bucks Enterprises have them. We can write off the
little guys despite the mantra that in economic downturns where Big
Enterprise and Any Enterprise is reluctant to miigrate to the next big
Windows OS or MSFT Office version. If you're an individual, we don't care if
you cut up the CD-ROM, put it in a blender and mix a drink with it as long
as it wasn't pirated and we got the money for it we got after the reseller
got their slim margin."
So you don't think we could get them to put Convergys and its logo on the
boxes and make Convergs' CEO the new chief software architect?
Chad Harris
"XS11E" <xs11eNO@SPAMyahoo.com> wrote in message
news:Xns94FA6008AC626xs11eyahoocom@207.46.248.16...
|
| Willie replied to Chad Harris on 1 Jun 2004 |
Willie
"Chad Harris" <ddram32_nospam@yahoo.com> wrote in message
news:unedNs0REHA.2200@TK2MSFTNGP12.phx.gbl...
|
| XS11E replied to Willie on 03 Jun 2004 |
We did, you just came in late. ;-)
|
| Willie replied to XS11E on 4 Jun 2004 |
OK ;>)
"XS11E" <xs11eNO@SPAMyahoo.com> wrote in message
news:Xns94FDA6A703982xs11eyahoocom@207.46.248.16...
|
|
Archived message: Re: *How MSFT *Deliberately, Arrogantly, Egregiously, and Totally* Fails to Support their Products* (Microsoft WinXP)
