Re: HP printer driver crashes under Windows XP HELP PLZ !!!!!

message from DaViD on 30 May 2004
Thank you for your comments, will try them out, but have been through
each one in turn in the past.

DaViD

Mary Sauer wrote:
|| HP has support documents on how to resolve your BSOD errors.
|| http://tinyurl.com/2alg2
||
|| Mary Sauer MS MVP
|| http://office.microsoft.com/
|| http://www.mvps.org/msauer/
|| news://msnews.microsoft.com
|| "DaViD" <david@reply.com> wrote in message
|| news:40b9b697$0$25319$cc9e4d1f@news-text.dial.pipex.com...
|||
||| Can anyone help please??
|||
||| I'm running XP Pro SP1. and have installed the current HP printer
||| drivers for my Photosmart
||| 7260 printer.
|||
||| I can turn the printer on when my PC is running, BUT any attempt at
||| turn it off and I get the BLUE
||| SCREEN of death, which tells me its bumping my memory to save my
||| computer from being damaged.
|||
||| HP have been of no real help, they can only tell me how to install
||| the drivers, by removing all running applications
||| (something which is not disclosed in their help files or manuals).
|||
||| Has anyone come across this kind of problem and found a fix please.
||| I have enclosed my HijackThis file if its any help!!
|||
||| TIA
|||
||| DaViD
|||
||| Leon: Nothing is worse than having an itch you can never scratch!
||| *************************
||| Logfile of HijackThis v1.97.7
||| Scan saved at 11:22:46, on 30/05/2004
||| Platform: Windows XP SP1 (WinNT 5.01.2600)
||| MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
|||
||| Running processes:
||| C:\WINDOWS\System32\smss.exe
||| C:\WINDOWS\system32\winlogon.exe
||| C:\WINDOWS\system32\services.exe
||| C:\WINDOWS\system32\lsass.exe
||| C:\WINDOWS\system32\svchost.exe
||| C:\WINDOWS\System32\svchost.exe
||| C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
||| C:\WINDOWS\system32\spoolsv.exe
||| C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
||| C:\WINDOWS\System32\inetsrv\inetinfo.exe
||| C:\WINDOWS\system32\drivers\KodakCCS.exe
||| C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
||| C:\Program Files\Norton Personal Firewall\NISUM.EXE
||| C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
||| C:\WINDOWS\System32\nvsvc32.exe
||| C:\WINDOWS\System32\ScsiAccess.EXE
||| C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
||| C:\WINDOWS\System32\svchost.exe
||| C:\WINDOWS\System32\Tablet.exe
||| C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
||| C:\WINDOWS\System32\HPZipm12.exe
||| C:\WINDOWS\system32\winlogon.exe
||| C:\WINDOWS\Explorer.EXE
||| C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
||| C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
||| C:\WINDOWS\System32\hphmon05.exe
||| C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
||| C:\WINDOWS\System32\CTHELPER.EXE
||| C:\Program Files\GIANT Company Software\Spam Inspector\siService.exe
||| C:\WINDOWS\System32\rundll32.exe
||| C:\WINDOWS\System32\LVCOMSX.EXE
||| C:\WINDOWS\System32\taskswitch.exe
||| C:\Program Files\Common Files\Symantec Shared\ccApp.exe
||| C:\Program Files\Common Files\Real\Update_OB\realsched.exe
||| C:\WINDOWS\System32\ctfmon.exe
||| C:\Program Files\Magic Notes\Sticky32.exe
||| C:\Program Files\GIANT Company Software\Spam
||| Inspector\siMailProxyServer.exe C:\Program Files\GIANT Company
||| Software\Spam Inspector\siSpamFilterEngine.exe
||| C:\Program Files\Wacom\TabUserW.exe
||| C:\Program
||| Files\XPKeepPerUserDisplaySettings\XPKeepPerUserDisplaySettings.exe
||| C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
||| C:\Program Files\Quotes\Quotes.exe
||| C:\Program Files\Logitech\Video\LogiTray.exe
||| C:\Program Files\Shove-it\Shove-it.exe
||| C:\Program Files\Logitech\Video\FxSvr2.exe
||| C:\Program Files\Messenger\msmsgs.exe
||| C:\WINDOWS\system32\winlogon.exe
||| C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak
||| Software Updater.exe
||| C:\Program Files\Yahoo!\Messenger\YPager.exe
||| C:\Program Files\Internet Explorer\iexplore.exe
||| C:\Program Files\Messenger\msmsgs.exe
||| C:\Program Files\Outlook Express\msimn.exe
||| C:\Program Files\OE-QuoteFix\oequotefix.exe
||| C:\Program Files\GIANT Company Software\Spam
||| Inspector\siClientUI.exe C:\Program Files\GIANT Company
||| Software\Spam Inspector\siMain.exe C:\Program
||| Files\HijackThis\HijackThis.exe
|||
||| R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
||| http://www.google.co.uk/
||| R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
||| Settings,ProxyOverride = localhost
||| R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
||| R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak =
||| http://www.google.co.uk/
||| O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} -
||| C:\WINDOWS\Downloaded Program Files\ycomp5_1_6_0.dll
||| O2 - BHO: (no name) - {029CA12C-89C1-46a7-A3C7-82F2F98635CB} -
||| C:\Program Files\Kontiki\bin\bh309190.dll
||| O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
||| C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
||| O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} -
||| C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
||| O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} -
||| c:\program files\google\googletoolbar1.dll
||| O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} -
||| C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
||| O3 - Toolbar: Norton AntiVirus -
||| {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton
||| SystemWorks\Norton AntiVirus\NavShExt.dll
||| O3 - Toolbar: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} -
||| C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
||| O3 - Toolbar: Yahoo! Companion -
||| {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\WINDOWS\Downloaded
||| Program Files\ycomp5_1_6_0.dll
||| O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -
||| C:\WINDOWS\system32\msdxm.ocx
||| O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -
||| c:\program files\google\googletoolbar1.dll
||| O4 - HKLM\..\Run: [HPDJ Taskbar Utility]
||| C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
||| O4 - HKLM\..\Run: [HPHUPD05] C:\Program
|||
Files\Hewlett-Packard\{D946675D-1D6C-4dc8-9E0D-B4B8EAA30EAA}\hphupd05.exe
||| O4 - HKLM\..\Run: [HP Component Manager] "C:\Program
||| Files\HP\hpcoretech\hpcmpmgr.exe"
||| O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
||| O4 - HKLM\..\Run: [HP Software Update] "C:\Program
||| Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
||| O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
||| O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
||| O4 - HKLM\..\Run: [siService.exe] "C:\Program Files\GIANT Company
||| Software\Spam Inspector\siService.exe"
||| O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
||| O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE
||| C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
||| O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\System32\LVCOMSX.EXE
||| O4 - HKLM\..\Run: [LogitechGalleryRepair] C:\Program
||| Files\Logitech\Video\ISStart.exe
||| O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep
||| 0 -k
||| O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
||| O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch.exe
||| O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec
||| Shared\ccRegVfy.exe"
||| O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
||| Shared\ccApp.exe"
||| O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
||| C:\WINDOWS\System32\NvCpl.dll,NvStartup
||| O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
||| Files\QuickTime\qttask.exe" -atboottime
||| O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
||| Files\Real\Update_OB\realsched.exe" -osboot
||| O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
||| O4 - HKCU\..\Run: [Magic Notes] "C:\Program Files\Magic
||| Notes\Sticky32.exe" O4 - HKCU\..\Run: [H/PC Connection Agent]
||| "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
||| O4 - HKCU\..\Run: [Symantec NetDriver Monitor]
||| C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
||| O4 - HKCU\..\Run: [STYLEXP] C:\Program
||| Files\TGTSoft\StyleXP\StyleXP.exe -Hide
||| O4 - Startup: Kodak EasyShare software.lnk = C:\Program
||| Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
||| O4 - Startup: Kodak software updater.lnk = C:\Program
||| Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software
||| Updater.exe
||| O4 - Startup: Quotes.LNK = C:\Program Files\Quotes\Quotes.exe
||| O4 - Startup: Shortcut to LogiTray.lnk = C:\Program
||| Files\Logitech\Video\LogiTray.exe
||| O4 - Startup: Shove-it.lnk = C:\Program Files\Shove-it\Shove-it.exe
||| O4 - Global Startup: TabUserW.lnk = C:\Program
||| Files\Wacom\TabUserW.exe
||| O4 - Global Startup: XP Keep Per User Display Settings.lnk =
||| C:\Program
||| Files\XPKeepPerUserDisplaySettings\XPKeepPerUserDisplaySettings.exe
||| O8 - Extra context menu item: &Google Search - res://C:\Program
||| Files\Google\GoogleToolbar1.dll/cmsearch.html
||| O8 - Extra context menu item: Backward &Links - res://C:\Program
||| Files\Google\GoogleToolbar1.dll/cmbacklinks.html
||| O8 - Extra context menu item: Cac&hed Snapshot of Page -
||| res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
||| O8 - Extra context menu item: Download with GetRight - C:\Program
||| Files\GetRight\GRdownload.htm
||| O8 - Extra context menu item: E&xport to Microsoft Excel -
||| res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
||| O8 - Extra context menu item: Open with GetRight Browser -
||| C:\Program Files\GetRight\GRbrowse.htm
||| O8 - Extra context menu item: Si&milar Pages - res://C:\Program
||| Files\Google\GoogleToolbar1.dll/cmsimilar.html
||| O8 - Extra context menu item: Translate into English -
||| res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
||| O9 - Extra button: Create Mobile Favorite (HKLM)
||| O9 - Extra 'Tools' menuitem: Create Mobile Favorite... (HKLM)
||| O9 - Extra button: Messenger (HKLM)
||| O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
||| O9 - Extra button: Insert signature (HKLM)
||| O9 - Extra 'Tools' menuitem: Quotes plugin - QLiner.com (HKLM)
||| O9 - Extra button: AIM (HKLM)
||| O9 - Extra button: ICQ 4.0 (HKLM)
||| O9 - Extra 'Tools' menuitem: ICQ Lite (HKLM)
||| O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144
||| (HKLM) O9 - Extra 'Tools' menuitem: @C:\Program
||| Files\Messenger\Msgslang.dll,-61144 (HKLM)
||| O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) -
||| http://messenger.zone.msn.com/binary/msgrchkr.cab
||| O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX
||| Control) -
||| http://fpdownload.macromedia.com/pub/shockwave/cabs/director/swdir.cab
||| O16 - DPF: {19E28AFC-EAE3-4CE5-AC83-2407B42F57C9} (MSSecurityAdvisor
||| Class) -
||| O16 - DPF: {25365FF3-2746-4230-9DA7-163CCA318309} (GTDownloader
||| Control) - http://h30043.www3.hp.com/as/en/fix/gtdownlr.cab
||| O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter
||| Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
||| O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update
||| Installation Engine) -
||| http://office.microsoft.com/officeupdate/content/opuc.cab
||| O16 - DPF: {4E62C4DE-627D-4604-B157-4B7D6B09F02E} (AccountTracking
||| Profile Manager Class) -
||| http://moneymanager.egg.com/activex/accounttracking.cab O16 - DPF:
||| {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) -
||| http://das.microsoft.com/activate/cab/x86/i486/NTANSI/retail/DASAct.cab
||| O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D}
||| (MessengerStatsClient Class) -
||| http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
||| O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class)
||| -
||| http://support.euro.dell.com/global/apps/systemprofiler/PROFILER.CAB
||| O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield
||| International Setup Player) -
||| http://www.installengine.com/engine/isetup.cab O16 - DPF:
||| {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -
|||
http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37878.3341898148
||| O16 - DPF: {AD7FAFB0-16D6-40C3-AF27-585D6E6453FD} -
||| O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI
||| Registry Information Class) -
||| http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
||| O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash
||| Object) -
||| http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
||| O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo!
||| Companion) -
|||
http://us.dl1.yimg.com/download.companion.yahoo.com/dl/toolbar/yiebio5_1_6_0.cab
||| O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire
||| Showdown Class) -
||| http://messenger.zone.msn.com/binary/SolitaireShowdown.cab
 

Archived message: Re: HP printer driver crashes under Windows XP HELP PLZ !!!!! (Microsoft Win XP)
 
Note: To make this discussion more readable on the page the original messages have been edited to remove most of the references and quoting.